Frequently Asked Questions (FAQs)
FAQs
Have questions? We’ve got answers! Browse our FAQ section to discover how Plugwork’s virtual assistant services can streamline your property management, help you scale, and boost your operations. If you need more help, feel free to reach out—we’re here for you!
OUTSOURCING
What is outsourcing?
Outsourcing is a strategic partnership where you leverage external expertise to handle tasks or functions traditionally done in-house. This allows you to tap into a global talent pool, reduce costs, and streamline operations. Plugwork specializes in providing highly skilled virtual assistants for the Australian property management industry, offering a cost-effective solution to enhance your team’s efficiency and productivity.
Why you should outsource?
Why outsource in the Philippines?
Why should I hire from Plugwork and not from a freelance platforms?
Do outsourced staff work for multiple clients or businesses?
SERVICES
What services does Plugwork provide?
We offer a range of specialized services, including:
- Property Management Support: Our expert VAs handle daily tasks such as tenant communication, lease administration, and maintenance coordination, allowing you to focus on higher-value activities.
- Leasing & Tenant Acquisition: Attract and secure high-quality tenants with our VAs’ expertise in marketing, viewings, and application processing.
- Financial & Administrative Support: Streamline your accounting, reporting, and administrative tasks with our specialized VAs.
- And more! We can tailor our services to meet your specific needs, whether you’re a small business just starting with outsourcing or a large agency seeking to optimize your entire workforce.
At Plugwork, you can:
- Hire an individual VA: Perfect for targeted support in a specific area.
- Build a team of VAs: Create a customized team with diverse expertise to handle various tasks.
- Scale your workforce: Easily adjust your VA support as your business grows and evolves.
Explore our solutions today and discover how Plugwork can help you achieve your property management goals!
Where do the virtual staff at Plugwork work from?
What are the time zone and number of hours team members work within?
Will my outsourced staff be proficient in English?
What roles can I outsource at Plugwork?
You can outsource a wide range of property management roles at Plugwork, including:
- Property Manager Support Specialist
- Leasing & Tenant Acquisition Specialist
- Property Maintenance & Vendor Manager
- Property Compliance & Risk Management Specialist
- Property Financial Specialist
- Strata Administration VA
We also offer the flexibility to build a customized team of specialists to meet your unique needs.
Do I get to interview potential candidates prior to hiring?
Yes, absolutely! We believe in finding the perfect match for your needs. You’ll have the opportunity to review candidate profiles and participate in the interview process to ensure you’re confident in your chosen VA.
What support does Plugwork offer my remote team members?
We provide comprehensive support to our VAs, including:
- Ongoing training and development opportunities
- Performance monitoring and feedback
- Technical support and troubleshooting
- A positive and supportive work environment
- Competitive compensation and benefits
This ensures our VAs are well-equipped, motivated, and dedicated to providing you with exceptional service.
PRICING & BILLING
Are there any implementation fees or placement fees?
No, Plugwork does not charge any implementation or placement fees. We believe in transparent and straightforward pricing, so you only pay for the actual VA services you receive. This helps you maximize your budget and get the best possible value from our solutions.
What does the staff cost cover at Plugwork?
Our staff cost covers a comprehensive range of benefits for your dedicated VA, including:
- Competitive salary: We offer competitive salaries to attract and retain top talent in the Philippines.
- Benefits and allowances: Your VA receives health insurance, paid time off, and other benefits as mandated by Philippine labor laws.
- Office space and equipment: We provide a modern and well-equipped workspace for your VA, including a computer, software, and high-speed internet access.
- Training and development: We invest in ongoing training and development to ensure your VA’s skills and knowledge remain up-to-date.
- Payroll and administration: We handle all payroll, tax, and administrative tasks, saving you time and resources.
What are the payment methods accepted?
We offer convenient payment methods to make your experience as smooth as possible. You can make payments via:
- Wire transfer to Plugwork’s Australian bank account: This allows for easy and secure payments in AUD.
- Wire transfer to Plugwork’s Philippines corporate bank account: This provides an alternative option for international payments.
Are there any contracts?
We offer month-to-month contracts, giving you the freedom to scale your support up or down as needed. This ensures you only pay for the services you require and allows you to adapt to your changing business needs without any long-term commitments. We also offer the option to transition to a longer-term contract if you prefer greater stability and predictability for your outsourcing solution
How much does it cost to hire a full-time Property Management Specialist at Plugwork?
At Plugwork, we offer transparent and flexible pricing options tailored to your specific needs. Our full-time Property Management Specialists are billed at an hourly rate of $13.10 AUD. For a 160-hour work month, the total cost is $2,105 AUD per month.
What cost savings can be achieved by opting for Plugwork instead of hiring locally?
Outsourcing your property management tasks to Plugwork can unlock significant cost savings compared to hiring locally. Based on our estimates, you can reduce your annual staffing costs by 68.75% to 77.27%, which translates to a potential annual savings of $55,000 to $85,000 AUD.
Here’s a breakdown of the cost comparison:
Feature | Local Assistant (Australia) | Plugwork VA (Philippines) |
Salary | $60,000 – $70,000 per year | $25,000 per year |
Superannuation | 10.5% of salary (employer contribution) | Included in Plugwork’s fees |
Paid Leave | 4 weeks annual leave, sick leave, public holidays | Included in Plugwork’s fees |
Office Space & Equipment | Requires dedicated workspace, computer, software, etc. | Provided by Plugwork |
Recruitment Costs | Advertising, screening, interviewing, onboarding | Included in Plugwork’s fees |
Training & Development | Ongoing costs for training and upskilling | Provided by Plugwork |
Medical Benefits & Insurance | Employer contributions required | Included in Plugwork’s fees |
Payroll & Administration | Requires HR and payroll management | Managed by Plugwork |
Total Annual Cost | $80,000 – $110,000+ | $25,000 |
As you can see, the cost savings are substantial. By choosing Plugwork, you not only gain access to highly skilled and dedicated virtual assistants but also free up your budget to invest in other areas of your business.
GETTING STARTED
What do I need to do before getting started?
Before getting started with Plugwork, it’s helpful to identify the specific tasks and responsibilities you want to outsource. This will help us determine the best virtual assistant solution for your needs.
Following this, our recruitment team will perform an extensive search to match you with the most suitable remote staff for your company. You will have the opportunity to interview the candidates who meet our assessment and quality standards.
Do I need to conduct training for outsourcing a virtual assistant?
No, you won’t need to conduct any training on your own. Plugwork offers thorough training for all our virtual assistants, ensuring they are fully prepared to manage your specific tasks and responsibilities. However, some guidance from your team regarding any particular steps for tasks you want your VA to perform would be helpful.
Our Property Management VAs are trained and have extensive real-world experience working with leading property management companies in Australia.
Do you have a team who I can reach out to about discovering more information about outsourcing through Plugwork?
Absolutely! Our dedicated team of experts is always available to answer your questions and provide guidance on how outsourcing can benefit your property management business. You can reach out to us through our website’s contact form, email, or phone, and we’ll be happy to schedule a free consultation to discuss your specific needs.
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Ready to Transform Your Property Management business with Plugwork?
- Streamline your operations: Delegate time-consuming tasks and optimize your workflows.
- Reduce your costs: Save up to 77% on annual staffing costs compared to hiring locally.
- Focus on growth: Build stronger client relationships and expand your business.